Terms and Conditions

1. The promoter

1.1The promoter is Belvagio Competition Ltd, 90 Paul St, London, United Kingdom (the Promoter, we, us).

1.2You can reach us at [email protected].

2. Eligibility

2.1You must be 18 years or older and resident in the United Kingdom.

2.2Employees of the Promoter, their immediate families, and anyone professionally connected with a competition may not enter.

2.3Only one account per person is permitted.

2.4We may ask you to confirm your age, identity or address before a prize is released, and we may withhold a prize until you do.

2.5We may disqualify an entry, and withhold or reclaim a prize, where we reasonably believe an entrant has broken these terms, entered on behalf of someone else, used multiple accounts, or interfered with the entry process.

3. The competition

3.1Each competition is described on its own competition page, which sets out the prize, the ticket price, the total number of tickets, the maximum number of tickets per person, and the closing date. Those details form part of these terms.

3.2Details of a prize are correct to the best of our knowledge as at the date the competition opens.

3.3The total number of tickets is fixed when a competition opens and is never increased while it is live.

3.4Some competitions also include an instant draw. Where they do, clause 6.2 applies.

4. How to enter

4.1Tickets can be bought on the competition page. A ticket is issued once payment completes.

4.2A free entry route is available for every competition, with no purchase necessary. Free entries go into the same draw as paid entries, on identical terms, and carry the same instant draw chance set out in clause 6.2.

4.3To enter by post, send a handwritten postcard with your name, address, email address and the competition you wish to enter to:

Belvagio Competition Ltd
90 Paul St
London, United Kingdom

4.4You can also enter for free online through our free entry page, following the steps set out there.

4.5The limit is 2 free entries per competition per person across both routes. Each valid free entry counts as one ticket.

4.6Postal entries must be received before the closing date. Entries that are illegible, incomplete, sent in bulk, mechanically reproduced, or sent by a third party on your behalf are not valid and will not be entered. Postage is at your own cost and we are not responsible for entries lost, delayed or damaged in the post.

5. Your account

5.1You sign in with a single use link sent to your email address. There is no password. Anyone with access to that inbox can sign in to your account, so please keep it secure.

5.2Your tickets, results, prizes and any site credit are held against the email address you give at checkout. Please make sure it is correct and that you can receive email at it.

5.3You can ask us to close your account at any time by emailing support. If you still hold site credit, contact us before you close the account, because unused credit cannot be paid out once an account is closed.

6. Choosing a winner

Depending on the competition, a winner is chosen in one or more of the following ways.

6.1 The main draw

6.1.1The main prize is drawn at random from all valid tickets, paid and free alike, using a random number generator.

6.1.2The draw takes place on the published closing date, or earlier if the competition sells out first.

6.1.3We do not extend a closing date because of how many tickets have sold. The draw goes ahead on the published date whether the competition is full or not.

6.1.4Where a competition sells out before its closing date, the draw is run automatically once the final ticket is issued. A draw does not require a live broadcast to be valid.

6.2 Instant draws

6.2.1Every ticket in a competition with an instant draw is entered into that instant draw at the moment the ticket is issued, whether it was bought or obtained through the free entry route.

6.2.2Each ticket receives exactly one instant result and can win at most one instant prize. Most tickets do not win an instant prize.

6.2.3Not winning an instant prize has no effect on your entry into the main draw. Every ticket goes into the main draw either way.

6.2.4The chance of winning at each prize level, and the maximum number of times each level can be won, are published on the competition page before you enter.

6.2.5Once a prize level has been won its published maximum number of times, no further ticket can win that level, and a ticket drawn against it counts as no instant prize.

6.2.6Results are produced by a random number generator at the moment the ticket is issued. The result is fixed at that point and does not change.

6.2.7Instant prizes are awarded as site credit, digital codes, free tickets or items, as stated on the competition page.

6.2.8Our own record of each instant draw is final.

6.3 Revealing your result

6.3.1Your results appear on the confirmation page after you enter, and in your account. Revealing a result is an animation only. It shows you a result that already exists.

6.3.2Every instant result is decided at the moment the ticket is issued, which is before anything is shown on your screen. Nothing that happens during the reveal can change it.

6.3.3In particular, the outcome is not affected by where you tap or swipe, how quickly or slowly you do it, how far you get through the animation, the order in which you open several results, whether you reveal them one at a time or all at once, or which device, browser or connection you use. There is no timing, skill or judgement involved at any point.

6.3.4If you close the page, lose your connection, or the animation does not load or does not finish, your result is unaffected and any prize is still awarded. You do not have to reveal a result to receive the prize attached to it.

6.3.5Results you have not yet revealed remain in your account and stay valid. There is no time limit on revealing them.

6.3.6Where a reveal displays prize levels other than your own, that is decoration. It does not mean your ticket came close to winning them, and no result is ever a partial or near win. A ticket either wins one instant prize or none.

6.4 Checking the odds

6.4.1Before a competition with an instant draw opens, we publish a commitment to the random seed used for that competition. After it closes, we publish the seed itself, so that the overall payout rate of the competition can be checked against the published odds.

7. Prizes

7.1The prize for each competition is described on its competition page. Prizes are not negotiable and not transferable, and there is no cash alternative unless we state otherwise.

7.2If an item becomes unavailable, we may substitute a prize of equal or greater value.

7.3Physical prizes are delivered to a UK address only, and are dispatched within 14 working days of the winner being confirmed and the delivery address verified.

7.4Where a prize carries its own manufacturer or supplier warranty, that warranty is the only one that applies. We give no additional guarantee on any prize.

8. Winners and claiming a prize

8.1We contact the winner as soon as practicable after the draw, and within 24 hours, using the email address given on entry.

8.2You must claim a prize personally. A prize may not be claimed by a third party on your behalf.

8.3A prize must be claimed within 30 days of us first making contact. If we cannot reach a winner within that period, or a winner does not provide the details needed to deliver the prize, we may draw again and offer the prize to another eligible entrant.

8.4Instant prizes paid as site credit are added to your account automatically and do not need to be claimed. Digital codes are sent to the email address on your account, so please check your spam folder if one does not arrive.

9. Site credit

9.1Site credit is held in your account in pounds sterling and can be used towards tickets on Belvagio.

9.2Credit is not money held on your behalf, cannot be exchanged for cash, and cannot be transferred between accounts.

9.3Credit expires 12 months after it is added if it has not been used.

10. Spending limit and taking a break

10.1Every account has a spending limit of £150 per calendar month. It covers money spent on tickets. Site credit does not count towards it.

10.2You can lower your limit in your account at any time and it applies straight away. Raising it takes effect 24 hours after you request it.

10.3The limit applies to your account. If you would like to take a break, email support and we will close your account and stop sending you marketing.

11. Payments and refunds

11.1Payments are processed by our payment provider. Ticket prices are shown before purchase, include VAT where it applies, and are final.

11.2A ticket is issued and, in a competition with an instant draw, its result is generated as soon as payment completes. For that reason entries cannot be refunded after purchase.

11.3We may cancel or suspend a competition if circumstances outside our reasonable control make it necessary, or if we reasonably believe the entry process has been interfered with.

11.4If we cancel a competition, every ticket bought for it is refunded in full to the original payment method, and any site credit won on those tickets is removed. This is the only exception to clause 11.2.

12. Limitation of liability

12.1We are not liable for any indirect, incidental or consequential loss arising from entry into a competition, and our total liability is limited to the value of the prize in question.

12.2We are not responsible for entries that are lost, delayed or damaged in the post, or for email that is not delivered by your provider.

12.3Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud, or for anything else that cannot be limited by law. Your statutory rights are not affected.

13. Data protection and publicity

13.1We handle your personal data as set out in our privacy policy. You can ask for a copy of your data, or for your account to be deleted, at any time.

13.2So that entrants can see a valid award took place, we publish the surname and county of major prize winners, and announce winners on our social media channels.

13.3If you would rather we published less, tell us when you claim and we will publish only what is needed to show the award was valid.

14. General

14.1We may update these terms. Any change applies to tickets issued after the change is published.

14.2If any part of these terms is found to be unenforceable, the rest continues to apply.

14.3These terms are governed by the laws of England and Wales, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.