Privacy Policy

Last updated: 8 May 2026

Belvagio ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information about you when you use our websites at belvagio.vip and belvagio.shop (our checkout domain) or participate in our competitions.

1. Information We Collect

We collect information you provide directly, such as your name, email address, and shipping address when you purchase tickets or enter our competitions. Payments are processed securely by Whop, our third-party payment provider. We do not store your card or payment details. We also automatically collect certain information about your device, including IP address, browser type, and browsing behaviour on our site.

Where you have given consent to analytics cookies, we also collect and store a Google Analytics client identifier (a pseudonymous ID generated by your browser, stored in a cookie named _ga). This identifier is shared between belvagio.vip and belvagio.shop so we can understand the full journey from browsing a competition to completing a purchase. When you place an order, this identifier is saved alongside your order record in our database so we can attribute the purchase to the correct session in our analytics. If you decline analytics cookies, no identifier is generated and none is stored.

2. How We Use Your Information

To process your ticket purchases and deliver prizes
To contact you if you win a competition
To send marketing emails, only if you have opted in
To improve our website and competition offerings
To comply with legal obligations

3. Legal Basis

We process your data under the UK General Data Protection Regulation (UK GDPR). Our legal bases include performance of a contract (processing your orders), legitimate interests (improving our services), and consent (marketing communications).

4. Data Sharing

We do not sell your personal data. We may share your information with payment processors (Whop), delivery partners for prize fulfilment, and analytics providers (Google Analytics, Microsoft Clarity) where you have provided consent. Our checkout flow runs on belvagio.shop and shares the same analytics identifier as belvagio.vip so that a single session is recognised across both domains; both domains are operated by Belvagio under this Privacy Policy.

5. Data Retention

We retain your data only for as long as necessary for the purposes described in this policy:

Transaction and order records: 6 years (UK tax and legal obligations)
Marketing data: until you unsubscribe or withdraw consent
Analytics data in Google Analytics: 14 months
Google Analytics client identifier stored alongside an order in our database: kept with the order record for as long as the order is retained, then deleted
Account data: until you request deletion

To request deletion of your data, contact us at [email protected].

6. Your Rights

Under UK GDPR, you have the right to:

Request access to the data we hold about you
Request correction or deletion of your data
Object to processing or request restriction
Withdraw consent at any time
Request data portability
Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been handled unlawfully

7. Cookies

We use essential, analytics, and marketing cookies with your consent. See our Cookie Policy for full details.

8. Contact

For any privacy-related queries, please contact us at [email protected] or write to us at 90 Paul St, London, United Kingdom.